HELP & ADVICE

How can we help?

Find helpful information about British Shutters, including measuring, installation, delivery, warranty, returns, samples and customer support.

Design Your Shutters

Start your made-to-measure shutter journey with style, material and colour options.

Start your quote

Measuring Guide

Follow our simple measuring guide before ordering your made-to-measure shutters.

View guide

Installation Guides

Download installation guides and follow the correct steps for your shutter style.

View guides

Delivery Information

Check delivery times, dispatch information and what to expect on delivery day.

Delivery help

Warranty Information

Learn what is covered, what is not covered and how to make a warranty claim.

Warranty help

Returns & Refund Policy

Understand how made-to-measure returns, refunds and cancellations may apply.

View policy

Order Free Samples

Compare shutter colours, finishes and materials at home before choosing.

Order samples

Contact Support

Need help with an order, quote or measurement? Our friendly team can help.

Contact us

Still need help?

Our friendly team is happy to help with quotes, orders, measuring, delivery and aftercare questions.

Call us 0113 873 0525
Email us help@britishshutters.co.uk
Opening hours Mon – Fri: 8:30am – 5:00pm
Contact Us

POPULAR QUESTIONS

Quick answers

How do I get help choosing the right shutter style?

You can browse our styles, order samples or contact our team for advice. We can help you compare full height, café style, tier-on-tier, solid panel and tracked shutter options.

Where can I find measuring instructions?

You can use the Measuring Guide page to follow the step-by-step process. Always measure carefully and check your sizes before submitting an order.

Can I download installation PDFs?

Yes. Use the Installation Guides area to download the correct PDF for your shutter style. Each guide explains the steps, tools and checks needed for installation.

How can I contact British Shutters?

You can contact us by email or phone for help with quotes, orders, measuring, delivery, installation and aftercare.

Where can I find delivery information?

The Delivery Information page explains lead times, delivery charges, dispatch information and what to expect on delivery day.

Where can I find warranty and returns information?

Warranty information and Returns & Refund Policy pages explain what is covered, what is not covered, and how made-to-measure policies apply.

Ready to design your shutters?

Build your shutters online with clear pricing, helpful guides and support every step of the way.