What our warranty covers
- Manufacturing defects
- Faulty materials
- Hinges and hardware
- Louvre operation
- Frame or panel defects
- Finish issues caused by manufacturing
10 Year Warranty
Peace of mind with every British Shutters order
Our shutters are made to measure, carefully checked and built to last. Eligible British Shutters products are covered by our 10 Year Warranty for defects in materials or workmanship under normal domestic use.
Our shutters are made to measure, carefully checked and built to last. Eligible British Shutters products are covered by our 10 Year Warranty for defects in materials or workmanship under normal domestic use.
10 Year WarrantyQuality you can rely on
Made to MeasurePerfect fit, every time
Expert SupportHere to help you
Installation AvailableIn Selected Areas
What is not covered
- Incorrect customer measurements
- Incorrect DIY installation
- Third-party installation errors
- Accidental damage
- Misuse or neglect
- Normal wear and tear
- Water damage, excessive moisture or extreme heat
- Alterations after installation
Supply Only and Installed Orders
Supply Only Orders
We cover eligible manufacturing faults, but cannot cover problems caused by incorrect measuring, incorrect fitting, or third-party installation.
Measured & Installed by British Shutters
Where we provide professional measuring and installation, we stand behind both the product and our workmanship, subject to our warranty terms, installation details and maintenance and subject to area.
How to make a warranty claim
1
Find your order number
Locate your order confirmation or invoice.
2
Take clear photos of the issue
Include overall shots and close-ups.
3
Email our support team
Send your details, photos and a description of the issue.
4
We will review and advise next steps
We’ll aim to respond promptly and find a solution.
Warranty FAQs
How long is the warranty?
Eligible British Shutters products are covered by our 10 Year Warranty from the date your order is delivered.
The warranty covers manufacturing defects, faulty materials and eligible workmanship issues under normal domestic use.
It does not replace your statutory rights.
When does the warranty start?
Your warranty starts from the date your shutters are delivered.
For orders measured and installed by British Shutters, the warranty still starts from the delivery date, but our workmanship cover applies once installation has been completed by our team.
Please keep your order confirmation or invoice as proof of purchase.
Does the warranty cover DIY installation?
The warranty covers eligible manufacturing faults with the shutters themselves.
However, it does not cover problems caused by incorrect DIY installation, incorrect fixing, damage during fitting, poor alignment, unsuitable fixings, or installation into an unsuitable surface.
For supply-only orders, the customer is responsible for measuring and installing the shutters correctly.
Is the warranty transferable?
No. The warranty applies to the original customer who purchased the shutters from British Shutters.
It is not transferable to a new homeowner, tenant, landlord, buyer or third party unless we agree otherwise in writing.
Does the warranty affect my statutory rights?
No. Your warranty is in addition to your statutory rights.
Nothing in our warranty limits your rights if goods are faulty, damaged, not as described, or not supplied with reasonable care and skill.
The warranty gives you additional peace of mind, but your legal consumer rights remain unaffected.