Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next working day. During busy periods, promotions, or holidays, processing may take slightly longer.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your delivery address, order value, and selected shipping method.

Free shipping may be available when your order meets the minimum purchase requirement shown on our website.

Estimated Delivery Time

Estimated delivery times are:

• Standard delivery: 3–7 business days

• Express delivery: 1–3 business days

• International delivery: 7–21 business days

Delivery times are estimates and may vary depending on the destination, courier service, customs processing, weather conditions, and other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 24 hours for the tracking details to become active.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error in your shipping information. We cannot guarantee that the address can be changed after the order has been processed or dispatched.

Additional delivery charges may apply when an order must be resent because an incorrect or incomplete address was provided.

Delayed, Lost, or Missing Orders

Courier delays may occasionally occur. Please check your tracking information before contacting us.

When your order has not arrived within the estimated delivery period, contact us at [your email address] with your order number, and we will assist you.

We are not responsible for delays caused by the courier, customs authorities, severe weather, strikes, or other events outside our reasonable control.

Damaged Deliveries

Please inspect your order after delivery.

When your parcel or product arrives damaged, contact us within [48 hours/7 days] of delivery and provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will review the issue and provide an appropriate resolution.

International Shipping

International customers may be responsible for customs duties, import taxes, and handling charges imposed by their country.

These charges are not included in the product price or shipping fee unless clearly stated at checkout. Customers are responsible for paying any applicable customs or import charges.

Contact Us

For questions about shipping or delivery, please contact us:

Email: [your email address]
Phone: [your phone number]
Business address: [your business address]